There are several ways you can contact the IT Service Desk for
help with your IT needs.
IT Service Desk
Hopewell Hall 51
1189 University Drive
Newark, Ohio 43055
Office Hours: Monday-Friday, 8 a.m.-5 p.m.
Call for immediate assistance.
Our support team is available 24 hours a day, 7 days a
740-366-9244 or 614-688-4357 (HELP) Press 3 for Managed IT
Services 24/7 service is provided in partnership with Ohio State. If
you are calling after regular business hours, please identify
yourself as a COTC faculty, staff or student so that the support
staff can help you most effectively.
Due to COVID-19, student computer labs are available but
precautionary measures are in place to adhere to social
distancing guidelines. Below is the list of spaces currently open
Newark: John Gilbert Reese Center, Room 206
(call Public Safety for access – 740.366.9237)
Coshocton: Montgomery Hall Room 265 (PC) and
Knox: Ariel Hall Room 10
Pataskala: Room 100
Wireless Internet Access
COTC Faculty and Staff: Connect to secure
high-speed wireless internet through the
osuwireless network on campus. All buildings in
Newark have wireless internet. Osuwireless is a secured
connection accessed with your COTC name.#, WiFi@OSU is an open
COTC Students: Connect to secure high-speed
wireless internet through the eduroam network on
campus. Enter your COTC student credentials to log in. Access to
the campus Wi-Fi is also available in the Adena Hall parking lot
on the Newark campus.
Additional information about how to connect to campus wireless
can be found
Password Reset Procedures:
COTC Faculty and Staff: All account passwords
are required to be reset every 180 days. Visit my.osu.edu to set up and manage your
digital identity, including your username, password, email
delivery preferences and more.
myCOTC is your personalized dashboard for access to campus
resources, including your courses in Canvas. Click on ‘myCOTC’
from cotc.edu, or navigate to my.cotc.edu. Information about the
following OTDI Services can be found on the portal.
Email: Email is accessible online or through the Outlook
app (available on
Android and iOS).
Office 365: Microsoft’s Office 365 product suite allows the
COTC community to collaborate, share, organize and improve upon
the work we are doing together through one consistent experience.
COTC Faculty and Staff click
here to login, COTC students click here.
Duo (also referred to as BuckeyePass) is
a multifactor authentication service provided to Ohio State and
COTC faculty, staff, students and student employees. It helps
protect your account even if your password is stolen. Multifactor
Authentication (MFA) is a security feature offered by many
websites, applications and devices that dramatically improves
account security. All COTC users will go to go.cotc.edu/duo and log in with
their firstname.lastname@example.org to register devices. For more
information about Duo visit https://buckeyepass.osu.edu/.
We recommend registering more than one device so you have a
back-up if your device is lost, stolen, broken or otherwise
unavailable. The verification options will vary depending on what
devices you have registered (i.e. Duo mobile push, passcodes via
text, touch ID or security key or token).