Information Technology Services


The Office of Technology and Digital Innovation (OTDI) at The Ohio State University provides IT services to Central Ohio Technical College. Information about these services can be found below.

How Do I Get Help?

There are several ways you can contact the IT Service Desk for help with your IT needs.

IT Service Desk

Hopewell Hall 51
1189 University Drive
Newark, Ohio 43055
Office Hours: Monday-Friday, 8 a.m.-5 p.m.

Call for immediate assistance.
Our support team is available 24 hours a day, 7 days a week

740-366-9244 or 614-688-4357 (HELP) Press 3 for Managed IT Services
24/7 service is provided in partnership with Ohio State. If you are calling after regular business hours, please identify yourself as a COTC faculty, staff or student so that the support staff can help you most effectively.


Get online support via Self Service 24/7

Student-Use Computer Labs

Due to COVID-19, student computer labs are available but precautionary measures are in place to adhere to social distancing guidelines. Below is the list of spaces currently open to students.

  • Newark: John Gilbert Reese Center, Room 206 (call Public Safety for access – 740.366.9237)
  • Coshocton: Montgomery Hall Room 265 (PC) and 365 (Mac)
  • Knox: Ariel Hall Room 10
  • Pataskala: Room 100

Wireless Internet Access

COTC Faculty and Staff: Connect to secure high-speed wireless internet through the osuwireless network on campus. All buildings in Newark have wireless internet. Osuwireless is a secured connection accessed with your COTC name.#, WiFi@OSU is an open connection.

COTC Students: Connect to secure high-speed wireless internet through the eduroam network on campus. Enter your COTC student credentials to log in. Access to the campus Wi-Fi is also available in the Adena Hall parking lot on the Newark campus.

Additional information about how to connect to campus wireless can be found here.

Password Reset Procedures:

COTC Faculty and Staff: All account passwords are required to be reset every 180 days. Visit to set up and manage your digital identity, including your username, password, email delivery preferences and more.

COTC Students: Click Here to access Password Reset.​ Password Reset allows for you to Change or Reset your password for your lastname-# student account. 


myCOTC is your personalized dashboard for access to campus resources, including your courses in Canvas. Click on ‘myCOTC’ from, or navigate to Information about the following OTDI Services can be found on the portal.

  • Email: Email is accessible online or through the Outlook app (available on Android and iOS).
  • Office 365: Microsoft’s Office 365 product suite allows the COTC community to collaborate, share, organize and improve upon the work we are doing together through one consistent experience. COTC Faculty and Staff click here to login, COTC students click here.
  • COTC Zoom


Duo (also referred to as BuckeyePass) is a multifactor authentication service provided to Ohio State and COTC faculty, staff, students and student employees. It helps protect your account even if your password is stolen. Multifactor Authentication (MFA) is a security feature offered by many websites, applications and devices that dramatically improves account security. All COTC users will go to and log in with their to register devices. For more information about Duo visit We recommend registering more than one device so you have a back-up if your device is lost, stolen, broken or otherwise unavailable. The verification options will vary depending on what devices you have registered (i.e. Duo mobile push, passcodes via text, touch ID or security key or token).