Information Technology Services

Overview

The Office of Technology and Digital Innovation (OTDI) at The Ohio State University provides IT services to Central Ohio Technical College. Information about these services can be found below.

How Do I Get Help?

There are several ways you can contact the IT Service Desk for help with your IT needs.

IT Service Desk

Hopewell Hall 51
1189 University Drive
Newark, Ohio 43055

Office Hours
Monday-Friday: 8 a.m.-5 p.m.

Call for immediate assistance.
Our support team is available 24 hours a day, 7 days a week

740-366-9244 or 614-688-4357 (HELP) Press 3 for Managed IT Services
24/7 service is provided in partnership with Ohio State. If you are calling after regular business hours, please identify yourself as a COTC faculty, staff or student so that the support staff can help you most effectively.

Email: NWK-helpdesk@osu.edu

Get online support via Self Service 24/7

Student-Use Computer Labs

  • Coshocton: Montgomery Hall Room 265 (PC) and 365 (Mac)
  • Knox: Ariel Hall Room 10
  • Pataskala: Room 100

Wireless Internet Access

COTC Faculty and Staff: Connect to secure high-speed wireless internet through the osuwireless network on campus. All buildings in Newark have wireless internet. Osuwireless is a secured connection accessed with your COTC name.#. WiFi@OSU is an open connection.

COTC Students: Connect to secure high-speed wireless internet through the eduroam network on campus. Enter your COTC student credentials to log in. Access to the campus Wi-Fi is also available in the Adena Hall parking lot on the Newark campus.

Learn more about how to connect to campus wireless.

Password Reset Procedures:

COTC Faculty and Staff: All account passwords are required to be reset every 180 days. Visit my.osu.edu to set up and manage your digital identity, including your username, password, email delivery preferences and more.

COTC Students: Click here to access Password Reset.​ Password Reset allows for you to Change or Reset your password for your lastname-# student account. 

myCOTC

myCOTC is your personalized dashboard for access to campus resources, including your courses, in Canvas.  Click on ‘myCOTC’ from cotc.edu, or navigate to my.cotc.edu.

Office 365

Microsoft’s Office 365 product suite allows the COTC community to collaborate, share, organize and improve upon the work we are doing together through one consistent experience.

COTC Faculty and Staff Login COTC Student Login

Email

Once you have logged into Office 365 online, access your email by clicking on the Outlook icon.  Alternatively, you can access your email through the Outlook app (available on Android and iOS).

Office 365 client

Once you have logged into Office 365 online, you can download and install the software on your personal device by using the following instructions.  Note: COTC students, please use your student login (name-#@cotcmail.cotc.edu).  Next, follow the instructions listed at the following link: My account (office.com).

COTC Zoom

Familiarize yourself with COTC Zoom, a web conferencing tool. COTC Zoom is used to record lectures, communicate with others in real time, hold small group meetings and discussions, and much more.  All instructors and students have access to this tool (by using your College name.# or name-#), and it is compatible with a wide range of devices, making it easy to keep connected.

Duo 

Duo (also referred to as BuckeyePass) is a multifactor authentication service provided to Ohio State and COTC faculty, staff, students, and student employees. It helps protect your account even if your password is stolen. Multifactor Authentication (MFA) is a security feature offered by many websites, applications, and devices that dramatically improve account security.

All COTC users will go to go.cotc.edu/duo and log in with their name-#@cotcmail.cotc.edu to register devices. For more information about Duo, visit buckeyepass.osu.edu. We recommend registering more than one device so you have a backup if your device is lost, stolen, broken or otherwise unavailable. The verification options will vary depending on what devices you have registered (i.e., Duo mobile push, passcodes via text, touch ID, or security key or token).