The Office of Technology and
Digital Innovation (OTDI) at The Ohio State University
provides IT services to Central Ohio Technical College.
How Do I Get Help?
There are several ways you can contact the IT Service Desk for
help with your IT needs.
IT Service Desk
Hopewell Hall 51
1189 University Drive
Newark, Ohio 43055
Office Hours
Monday-Friday: 8 a.m.-5 p.m.
Call for immediate assistance.
Our support team is available 24 hours a day, 7 days a
week
740-366-9244 or 614-688-4357 (HELP) Press 3 for Managed IT
Services
24/7 service is provided in partnership with Ohio State. If
you are calling after regular business hours, please identify
yourself as a COTC faculty, staff or student so that the support
staff can help you most effectively.
Email: NWK-helpdesk@osu.edu
Get online support via Self Service
24/7
Student-Use Computer Labs
-
Coshocton: Montgomery Hall Room 265 (PC) and
365 (Mac)
-
Knox: Ariel Hall Room 10
-
Pataskala: Room 100
Wireless Internet Access
COTC Faculty and Staff: Connect to secure
high-speed wireless internet through the
osuwireless network on campus. All buildings in
Newark have wireless internet. Osuwireless is a secured
connection accessed with your COTC name.#. WiFi@OSU is an
open connection.
COTC Students: Connect to secure high-speed
wireless internet through the eduroam network on
campus. Enter your COTC student credentials to log in. Access to
the campus Wi-Fi is also available in the Adena Hall parking lot
on the Newark campus.
Learn more about how to
connect to campus wireless.
Password Reset Procedures:
COTC Faculty and Staff: All account passwords
are required to be reset every 180 days. Visit my.osu.edu to set up and manage your
digital identity, including your username, password, email
delivery preferences and more.
COTC Students: Click here to access Password
Reset. Password Reset allows for you
to Change or Reset your password for your
lastname-# student account.
myCOTC
myCOTC is your personalized dashboard for access to campus
resources, including your courses, in Canvas. Click on
‘myCOTC’ from cotc.edu, or navigate
to my.cotc.edu.
Office 365
Microsoft’s Office 365 product suite allows the COTC community to
collaborate, share, organize and improve upon the work we
are doing together through one consistent experience.
COTC Faculty and Staff
Login COTC
Student Login
Email
Once you have logged into Office 365 online, access your email by
clicking on the Outlook icon. Alternatively, you can access
your email through the Outlook app (available on Android and iOS).
Office 365 client
Once you have logged into Office 365 online, you can download and
install the software on your personal device by using the
following instructions. Note: COTC students, please use
your student login (name-#@cotcmail.cotc.edu). Next, follow
the instructions listed at the following link: My
account (office.com).
COTC Zoom
Familiarize yourself with COTC Zoom, a web conferencing
tool. COTC Zoom is used to record lectures, communicate with
others in real time, hold small group meetings and discussions,
and much more. All instructors and students have access to
this tool (by using your College name.# or name-#), and it is
compatible with a wide range of devices, making it easy to keep
connected.
Duo
Duo (also referred to as BuckeyePass) is
a multifactor authentication service provided to Ohio State and
COTC faculty, staff, students, and student employees. It helps
protect your account even if your password is stolen. Multifactor
Authentication (MFA) is a security feature offered by many
websites, applications, and devices that dramatically improve
account security.
All COTC users will go to go.cotc.edu/duo and log in with
their name-#@cotcmail.cotc.edu to register devices. For more
information about Duo, visit buckeyepass.osu.edu. We
recommend registering more than one device so you have a backup
if your device is lost, stolen, broken or otherwise
unavailable. The verification options will vary depending on what
devices you have registered (i.e., Duo mobile push, passcodes via
text, touch ID, or security key or token).
