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Customer Service Bootcamp

​​October 8, 2015—Newark, OH— A Customer Service Bootcamp is being offered on Thursday, October 15, from 8:00 a.m. to 11:00 a.m., for business leaders in the Knox county service area. The session will target customer service challenges and how to best manage a variety of situations with proven results. 

This interactive, relevant, and fun course is taught by local professionals with decades of experience and is offered through the Knox County Workforce Development Alliance, which is comprised of the Knox County Area Development Foundation, Central Ohio Technical College (COTC), Knox County Career Center, Knox County Chamber of Commerce, and the Knox County Department of Job & Family Services and Ohio Means Jobs.

"Offered before and traditionally sold out, the course is back by popular demand," said Vicki Maple, Director of the Workforce Development Innovation Center (WDIC) at COTC. "As a motivational speaker and corporate trainer for over twenty years, it's especially pleasing to know that others in the service industry are eager to learn about and improve upon time-tested details and pertinent practices that make a difference and add value to a customer's experience." ​

Playing upon the Bootcamp concept and terminology, the training will provide participants with a customer service skills "workout" through experiential, interactive scenarios; while "targeting those trouble areas" of customer service challenges and offering personalized training with local leaders who deliver proven results on a daily basis.

"Keep in mind that customer service is not limited to the retail, hospitality and tourism industries; it impacts every type of business, especially in a competitive marketplace where stellar customer service is an expectation and often times a determining factor in customer loyalty and retention," Maple elaborated. "A similar customer service training was delivered earlier in the year to the Health Department and additional customized training opportunities exist for any industry; plus it's affordable for the small-business owner."

The training will take place at the Knox County Career Center Adult Education Building, 308 Martinsburg Road, in Mount Vernon. The cost is $35.00 per person and includes all materials and a continental breakfast. To register, call 740.393.2933 by October 9th. Seating is limited.

For information about the Knox County Workforce Development Alliance contact Vicki Maple at 740-364-9565, email VMaple@COTC.edu.

Central Ohio Technical College is a fully accredited, two-year college dedicated to providing high quality, accessible programs of technical education in response to current and emerging employment needs, as well as encouraging the professional development of students, staff, faculty, and administrators to assist them in achieving their maximum potential. COTC operates campus locations in Newark, Coshocton, Knox and Pataskala.